We manage over 50 members of our clients’ on-site staff, from housekeepers to estate managers. We manage their payroll, annual leave, sickness, performance, petty cash, grievances and even TUPE on behalf of our clients. We work closely with an HR consultant to ensure expert advice is taken when it comes to the more potentially contentious personnel issues.
A key element to the successful management of a residential development is working closely with the on-site staff as part of the core management team. A close working relationship with your building manager, porter or caretaker should pay dividends in terms of service improvements and achieving value for money for the leaseholders. Often, managing agents leave on-site staff to their own devices, rather than proactively working with them. That is not the case at Principia.
It is vital that on-site staff have clear job descriptions, up to date contracts of employment, and have regular formal and informal reviews to praise where necessary and address any performance which is below what is expected. We can organise a full review of your current arrangements when taking on your property.
It is also vitally important that the on-site staff have the managing agent’s support in doing their job to the best of their capabilities. The porters are our eyes and ears, and they need to be appropriately armed to support effectively the residents as well as deal with any owners in breach of their lease (e.g. dealing with unauthorised building projects).
Properly supporting the on-site staff includes regular health & safety training. Porters by their very nature are particularly helpful to residents/clients. It is important that they work within their agreed boundaries, particularly when it comes to their health, safety and wellbeing – and the health, safety and wellbeing of all residents.
Please do contact us if you have any queries regarding your on-site staff arrangements.